dreamph Privacy Policy – How We Protect Your Data

1 Introduction

dreamph ("we", "us", "the platform") is committed to protecting the privacy and personal information of all players who use the dreamph platform. This Privacy Policy sets out the types of personal data we collect, how and why we use it, who we may share it with, how long we keep it, and the rights you have over your own information.

This policy applies to all individuals who register an account, access the platform, or otherwise interact with dreamph — including players based in Manila, Quezon City, Cebu, Davao, and across the Philippines. By using the platform, you confirm that you have read this policy and agree to the processing of your personal data as described here.

If you have any questions about how your data is handled, you can contact the dreamph support team using the email address listed in the footer of this page.

2 What Data We Collect

We collect personal information in the following ways: directly from you when you register and use the platform, automatically when you access the platform via browser or app, and from third-party verification services used to confirm your identity.

We do not collect any special categories of sensitive personal data (such as health information, political opinions, or biometric data used for identification) beyond what is needed for standard KYC identity confirmation.

3 How We Use Your Data

Your personal data is used only for the purposes necessary to operate the dreamph platform and to fulfil our obligations to you as a registered player. Specifically, we use your data to:

• Create and manage your dreamph account and verify your identity through KYC
• Process deposits and withdrawals in Philippine Peso (PHP) through your verified payment method
• Secure your account through OTP verification and session management
• Detect and prevent fraudulent activity, account abuse, and prohibited conduct
• Comply with applicable legal and verification obligations
• Respond to support requests and account-related enquiries
• Administer responsible gaming tools such as deposit limits and self-exclusion where you have requested them
• Improve the platform's performance, stability, and user experience based on aggregated usage data

We do not use your personal data for automated decision-making that produces legal effects or similarly significant impacts on you without human review. We do not sell your personal data to third-party advertisers or marketing companies.

4 Data Security

dreamph takes the security of your personal information seriously. The following measures are applied to protect your data:

• SSL encryption: All data transmitted between your device and the dreamph platform — including login credentials, payment information, and KYC documents — is protected by SSL encryption in transit.
• OTP verification: Sensitive account actions, including login from new devices and certain withdrawal requests, are secured with one-time password verification sent to your registered mobile number.
• Access controls: Access to personal data within the dreamph platform is restricted to personnel who need it to perform specific operational functions. All access is logged.
• Secure storage: Personal data, including KYC documents, is stored in a secured environment with access restrictions and regular security reviews.

While we apply industry-standard security measures, no online system can guarantee complete security at all times. You also play a role in keeping your account secure — use a strong password, do not share your login credentials with anyone, and contact dreamph support immediately if you suspect unauthorised access to your account.

5 Cookies and Tracking

dreamph uses cookies — small data files stored on your browser or device — to make the platform work properly and to understand how players use it. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in between pages and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking platform functionality.
• Preference cookies: Remember settings you've selected, such as language or display preferences, so you don't need to re-set them each visit.
• Analytical cookies: Used to understand how players navigate the platform — which pages are visited most, where sessions begin and end, and how features are used. This data is aggregated and not linked to your individual identity. You can manage your browser's cookie settings to limit or disable these.

We do not use third-party advertising cookies or track your browsing activity outside the dreamph platform. Your in-platform session and gaming data is not sold to external advertising networks.

6 When and With Whom We Share Data

dreamph does not sell, rent, or trade your personal information. We share data only in the following circumstances:

• Payment processors: Your financial data — specifically the account name and details needed to process your PHP deposit or withdrawal — is shared with the relevant Philippine bank or e-wallet service provider to complete your transaction. These providers are bound by their own security and confidentiality obligations.
• KYC and identity verification services: Your identity documents may be processed by third-party identity verification tools to confirm the authenticity of your submitted KYC documents. These tools process data only for verification purposes and do not retain or repurpose your documents.
• Platform infrastructure providers: Service providers who host, maintain, or support the dreamph platform may have access to data as part of their service delivery. All such providers operate under confidentiality agreements.
• Legal obligations: dreamph may disclose personal data to appropriate authorities if required to do so by applicable law, court order, or to investigate suspected fraud, money laundering, or other illegal activity.

In all cases, data sharing is limited to the minimum information necessary for the specific purpose. We do not share your data with unrelated third parties for their own marketing or commercial use.

7 How Long We Keep Your Data

Your personal data is retained for as long as your dreamph account is active and for a period thereafter as required to meet our legal, financial, and security obligations. In general terms:

• Account registration and identity data is retained for the duration of your account and for a reasonable period after account closure, in line with applicable record-keeping requirements.
• Transaction records — including deposit and withdrawal history in PHP — are retained as required for financial record-keeping purposes.
• KYC documents are retained for the period required to satisfy verification obligations.
• Gaming activity data is retained to support responsible gaming obligations, dispute resolution, and fraud detection.

When data is no longer required and there is no legal basis for retaining it, it is securely deleted or anonymised. If you request account closure, your data will be handled in accordance with the retention requirements above — we cannot immediately delete all records on request where legal or financial obligations require retention.

8 Your Rights Over Your Data

As a player using dreamph, you have rights over your personal information. These include:

• Right of access: You can request a copy of the personal data we hold about you. Contact dreamph support to make a data access request.
• Right to rectification: If any personal information we hold is inaccurate or incomplete, you can ask us to correct it. Some information — such as your registered name — may require re-verification to update.
• Right to erasure: In certain circumstances, you can ask for your personal data to be deleted. This right is subject to limitations where we have legal or contractual obligations to retain certain records.
• Right to restrict processing: You can ask us to limit how we use your data in certain situations — for example, while a dispute or correction request is being resolved.
• Right to withdraw consent: Where processing is based on your consent (such as non-essential cookies), you can withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

To exercise any of these rights, contact the dreamph support team at the email address in the footer of this page. We will respond to valid requests within a reasonable timeframe. Some requests may require identity verification before we can action them.

9 Changes to This Privacy Policy

dreamph may update this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or the services we offer. When we make changes, the updated policy will be published on this page with a revised date at the top.

Your continued use of the dreamph platform after a policy update is published constitutes your acceptance of the updated terms. We recommend checking this page periodically, particularly before submitting new personal information or using a new platform feature.

If we make material changes to how we use your personal information, we may notify you through your registered contact details as well as publishing the update here.

For any questions about this policy or about how your data is handled, contact dreamph support using the email address in the footer of this page.